Strategic Account management

Improving the supplier experience of your customer by investing into win-win relationship management: get to the roots of why you are doing business together, and be transparent and bold about what it will take to keep it going, and in good shape

you are sitting in the front row to see the customer’s roadmap and from there, the needed future development work for your company starts … your product portfolio needs to follow the needs of your strategic accounts – master this skill

Network with a good number of different stakeholders/functions at the customer’s plant, enable your view on the customer’s process to be as complete and up to date as possible. From there, understand what the true interesting KPI’s will be to establish and monitor, to allow re-orientation when and where needed. Renewal of Long Term Agreements, establishing Service Level Agreements.